Frequently Asked Questions (FAQ)

HERE ARE SOME OF THE MOST FREQUENTLY ASKED QUESTIONS WE RECEIVE AT PURE SPECTRUM.
Don’t see the answer to your question here? Trying getting in touch with our Customer Support Team.


Cannabidiol (CBD) is extracted from the Cannabis Sativa plant. It is the trichomes of the plant that CBD is usually extracted from. CBD is one out of over 100 phytocannabinoids identified in the hemp plant.
Cannabinoids are compounds found in specific plants as well as being naturally produced in our bodies. Cannabinoids interact with our Endocannabinoid system working together to maintain and bring our bodies back to balance on a cellular-systematic level.

Phytocannabinoids are produced by plants, phyto meaning ‘plant derived’.

Endocannabinoids are produced naturally within the human body, endo meaning ‘found within’.
The Endocannabinoid System (ECS) is a cell communication mechanism within the human body. It is a complex system responsible for regulating a range of major body functions, including sleep, memory, reproduction, hunger and mood.

The ECS is made to be self-sufficient with its’ production of its’ own cannabinoids, 2-AG and Anandamide, however, scientists are beginning to find out that the ECS can be supplemented with additional cannabinoids, like CBD, to optimize homeostasis.

A lack of a properly functioning ECS can cause chronic health problems. Because the reach of the ECS is so wide, covering different physiological pathways, ECS deficiency can also have widespread effects. In these cases, an external administration of cannabidiol can be helpful.
Hemp and Marijuana both come from the cannabis sativa plant. The cannabis sativa plant is made up of different molecular structures and compounds known as cannabinoids. The two most common cannabinoids are THC and CBD. Any cannabis sativa plant that contains less than 0.3% THC, is known legally as hemp. Any cannabis sativa plant that contains more than 0.3% THC is known legally as marijuana.

To go one step further we look at products made from these plants. Any CBD product that comes from a hemp plant, grown under a state-supervised agriculture plan, is legal. Any CBD product that comes from a marijuana plant is only legal to be sold in dispensaries.
A phytocannabinoid is a cannabinoid produced naturally by plants. Phytocannabinoid rich hemp extract describes our CBD formulation. Our formulation is extracted from hemp grown on our family farms, and contains a high concentration of CBD along with trace amounts of other cannabinoids and terpenes.
Due to FDA guidelines we are unable to make claims about the potential benefits/side effects of using CBD. We suggest researching these topics online. If you decide to try CBD we are here to answer any questions you may have about using our products!
All of our products are verified THC-Free. CBD is non-intoxicating and will not cause a "high" feeling. We remove all trace amounts of THC during the purification process. Customers that are regularly drug-tested (such as professional athletes, active military, first-responders, etc.) are able to confidently use our trusted products. We provide up to date 3rd party lab test results that can be found here.

Pure Spectrum is the first and only cannabis company to partner with a National Governing Body: USA Weightlifting. WADA (World Anti-Doping Agency) has the strictest drug testing protocols so it is crucial that professional athletes can take our trusted and high-quality CBD product.
You can find test results for each of our products here by comparing the batch number on the bottom of your product packaging. All test results are regularly updated.

When looking at our test results, you will notice 3 columns. The first column is the LOQ (Limit of Quantitation - that means the minimum amount that can be read on the test), the next two columns are the results for that product. Click here for more information on how to read and understand our test results.
We provide complete transparency with third-party test results, standardized procedures from soil to oil, and create high quality THC-free products. We are the first cannabis company to partner with a national governing body, USA Weightlifting. The anti-doping agencies of the world have the strictest drug-testing, we provide high quality CBD these athletes can trust!

We are vertically integrated, meaning we control every aspect of the process from genetics, planting seeds in the ground, all the way to finished goods. Our hemp is grown on American family farms, processed locally in Colorado, and shipped from our headquarters in the Rocky Mountains.

Learn more about who we are and what we do here!  
We use an ethanol extraction process as we find this to be cleaner and more sustainable for our scale, while best preserving the overall profile of the plant. All formulations are intensely purified to remove any and all trace amounts of THC while keeping other terpenes and natural plant oils from degrading.
All formulations are tested multiple times to ensure potency, quality, and the absence of contaminants. You can find our test results here, additional tests available upon request.
Click here to view our How-To CBD Oil Graphic

Our CBD Oil contains two ingredients: A phytocannabinoid (CBD) rich plant extract from organically cultivated hemp, and organic MCT oil. Our organic MCT oil is fractionated coconut oil.

We use organic Medium Chain Triglyceride (MCT) for better absorption, added benefits and longer lasting effects. Click here for more info about why we choose to use MCT oil.
Most customers start by using our CBD oil daily, adding our Isolate and topicals as needed. The regular strength 500mg CBD oil and extra strength 1250mg CBD oil are both a great place to start.

Check out our Where to Start article here.
Most customers start out using 1-2 full droppers daily, holding the servings under the tongue for 30-60 seconds before swallowing; some prefer to wash down with water afterwards.

CBD has a cumulative effect so best results will come with consistent usage, therefore we highly recommend using CBD as a daily supplement. It can take up to a month or so of consistent use to get built up in our bodies.

Everybody processes CBD differently, so you will need to play around with serving size, frequency, and time of day to see what works best for you!

If you find that you are using more than 2 full droppers daily, it may be a more economical choice to try a larger size or higher strength CBD oil.
Pure Spectrum is our flagship line of CBD oils, available in 4 different sizes and varying strengths. Pure Spectrum CBD oils use organic MCT oil as the carrier, combined with our phytocannabinoid rich hemp extract.

Black Label is currently our most potent line of CBD oils, containing approximately 83 mg of CBD per 1 ML serving. As with Pure Spectrum CBD oils, Black Label is made with organic MCT oil as the carrier.

1850 Hemp Co. uses the same great quality phytocannabinoid rich hemp extract as Pure Spectrum and Black Label oils, but instead of MCT oil, the carrier oil is Hemp Seed Oil. 1850 Elixirs are offered in the same strengths and sizes as our Pure Spectrum CBD oils.

Click here to compare our CBD oils.
 
The different carrier oils each provide a unique flavor profile and their own benefits:

Hemp seed oil is great for heart, bone and skin health, as well as digestion! It contains calcium, zinc, and omegas and has an earthy, somewhat nutty flavor.

MCT oil is smooth and tasteless, and can provide a natural energy boost as well as mental clarity. MCT oil is also great for brain health!
Every batch will vary slightly in smell, taste, color, and texture as our formulation uses a natural plant extract. We strive to create a pure, mild flavored product as we understand not all customers enjoy the earthy taste of hemp.

Each batch is rigorously tested from raw material to finished product. You can find the batch number and expiration dates printed on the bottom of each box to compare to test results posted on our website, here.
Pure Spectrum and Black Label Cannabidiol oils have an expiration date of 18 months from production.

1850 Hemp Co. Elixirs have an expiration date of 14 months from production. CBD oils are intended to be used within 30-60 days once opened and will last much longer when stored as recommended.

Store upright in a cool, dry, dark place such as a cabinet, away from heat and exposure to direct sunlight. It is not recommended to store CBD oil in the refrigerator.

Avoid touching the dropper to your mouth as this can encourage bacteria growth.
Make sure you are taking your CBD consistently, especially when starting out. CBD oil is most efficiently absorbed by holding under the tongue for 30-60 seconds before swallowing.

If you find that you are using two or more 1ml servings daily, you may want to try a higher strength formulation, either our extra strength 1250/2500mg or Black Label high potency CBD oils.

Reach out via online chat or to support@purespectrumcbd.com for more information on how to get the most out of your CBD!
Our Gummies are a convenient way to get your daily serving of CBD! They work similarly to the CBD oil as both these products are taken orally.

The Gummies come in 4 delicious, all-natural flavors, conveniently pre-portioned out with 25 mg of CBD in each.

As with all CBD taken orally, it can take a few weeks or longer to build up in our bodies. Play around with serving size, time of day and frequency to find what works best for you!
Gummies have an expiration date of 12 months from production. To maintain freshness, store tightly sealed, in a dark cabinet. Gummies are intended to be used within 30-60 days, but will not degrade in potency. Exposing the Gummies to air may cause the gummies to harden in texture.
Our Gummies are made and colored with all natural ingredients! This may cause the taste and coloration to vary slightly between batches. You can see the CBD content on our test results page shared on our website, here.
Although the Gummies may stick together in their packaging, they should be easy to separate and enjoy! Warm temperatures may cause more of this, it is recommended to keep the Gummies stored at room temperature. Please reach out to support@purespectrumcbd.com with any concerns about consistency!
Our Softgels are a convenient way to keep your daily serving of CBD consistent. They work similarly to our CBD oils and Gummies as all of these products are taken orally.

They’re tasteless and easy to swallow, containing 30mg of Cannabidiol in a pre-portioned gel capsule. Great to grab n’ go!

As with all CBD taken orally, it can take a few weeks or longer to build up in our bodies. Play around with serving size, time of day and frequency to find what works best for you!
Our Softgels have an expiration date of 24 months from production. The softgels are a very stable vehicle for our phytocannabinoid rich hemp extract, and when stored properly they will maintain quality and freshness. Store tightly sealed in a cool, dry, dark place, away from direct sunlight.
Click here to view our How-To Isolate Graphic

Our Isolate is over 99% pure CBD, has essentially no taste, and comes in powder form. It is our fastest-acting product! The Isolate comes with a small serving spoon to scoop the product. The size of the scoop may vary depending on what serving size of CBD is needed on any given day.

Isolate can be taken on its own simply by holding under the tongue for 30-60 seconds before swallowing, or added to food and drink! It is oil-soluble, so you can also mix with a food-grade oil of your choice to make a homemade CBD oil, or added to any of your favorite lotions/salves at home.
Hold the container flat between your palms. Apply pressure, and twist to release the lid of the container. Keep your hands still to avoid spilling the contents. The lid should twist and easily pop off!
Our CBD Isolate has an expiration date of 24 months from production.
Isolate is very stable as it is pure CBD in powder form, and will maintain freshness and quality longer when stored properly. Exposure to light and oxygen may result in yellowing. It is recommended to store tightly sealed, in a cool, dark , dry place, out of direct sunlight.
Click here to view our How-To Lotion Graphic

Click here to view our How-To Salve Graphic

Lotions/creams are water based, where as salves are oil based. The difference mostly comes down to individual preference.

Water based lotion/creams will absorb quickly, with a soft consistency that is gentle on sensitive skin. Oil-based salves will stay on the skin longer, allowing them to be massaged thoroughly over an area.
The texture/consistency of our topicals may vary between batches as our formulation contains natural ingredients and plant extracts.

When exposed to excessive heat, salves may melt but will re-solidify with no damage to the potency or quality of ingredients. Although the firm consistency helps to avoid this, if your topical is still seemingly a bit too firm, it should soften up once scooped out of the jar and applied.
Our Roll-on topical comes sealed from the outside and inside. First, twist the cap to break the tamper evident seal on the outside of the applicator. Remove the outer cap, and twist the product from the bottom. The plastic seal concealing the topical should gently lift off to be removed and disposed of.
The Roll-on is a convenient hands-free topical that can be applied to the affected area without touching the salve! We use quality ingredients that aid in absorption and help our formulation to penetrate through the many layers of our skin.

Massaging the topical into the skin after application is not necessary, but applying pressure can help further relieve tension that is held deep in the muscle tissue.
Our topicals have an expiration date of 24 months from production.

Topicals will maintain potency and consistency longer than this when stored properly. Topicals should be stored tightly sealed and standing upright, with an ideal room temperature of 68-77*F. It is recommended to store in a cool, dark place, out of direct sunlight. Do not freeze.
Click here to view our How-To EndoPet Graphic

Endopet CBD oils are formulated with the same high quality ingredients as our Pure Spectrum CBD oils, phytocannabinoid rich hemp extract and organic MCT oil. The only difference between the oils is the potency.

Endopet CBD oil comes in various potencies ranging from 10-17mg of CBD per serving.

Endopet Hip and Joint Chewables contain 2.5mg of CBD per tablet and are enhanced with MSM and glucosamine for joint health. The chewables are flavored with beef broth for a taste your pets will love.
Our Endopet CBD oils come in various sizes and strengths. Like humans, each pet will process CBD differently. You can start with the suggested serving by weight, and go from there to find what will be best for your furry friend!

Cats: up to 20 lbs
Small Breed: up to 20 lbs
Medium Breed: 20-50 lbs
Large Breed: 50+ lbs
Like humans, you may need to start small and build up! You can add the CBD oil to your pets food or a treat. Although some pets love CBD oil, be careful giving it to them straight from the dropper as it is glass. Touching the dropper to your pets mouth can also encourage bacterial growth inside of the product.

If you have a particularly picky pet, you can try using our Isolate instead, as it is almost tasteless! This comes in a powder form, and is over 99% CBD with no added ingredients.
Our Endopet Cannabidiol oils have an expiration date of 18 months from production.

Store upright in a cool, dry, dark place away from exposure to direct sunlight. It is not recommended to store CBD oil in the refrigerator.

Avoid touching the dropper to your pets mouth as this can encourage bacteria growth.
Our Endopet Chewables have an expiration date of 24 months from production.

Store upright in a cool, dry, dark place away from exposure to direct sunlight. Keep the bottle tightly sealed to maintain freshness.
See more information and disclaimers under Terms & Conditions

We ship to many countries around the world, including Australia and the UK. We are constantly updating shipping procedures to meet ever-changing regulations! If you can select your country from our shipping drop down, we will ship! It is the customers responsibility to understand their country's laws regarding CBD.

Unfortunately, we are unable to ship to Canada at this time. We are hoping to have a solution soon!
Domestic orders are processed and shipped within 3 business days, excluding Holidays. Delivery can take 7-10 business days, though most packages arrive quicker than this!

International orders can take 3-5 business days to process as some packages may require additional documentation. Once shipped, international orders can take 3-5 weeks for delivery depending on area.
We offer free shipping for domestic orders over $100. Please select this option from the drop down menu at checkout. (Order minimum $100 after discounts applied, before shipping cost is added)

Domestic orders under $100 are a flat rate of $9 to ship. International orders are a flat rate of $22.50 to ship. Any potential customs fees are the responsibility of the buyer.
Expedited shipping is available for domestic orders only. To request expedited rates, please place your order over the phone at 303-674-5759. Additional charges may apply. Expedited delivery dates cannot be guaranteed. Weekends and holidays must also be taken into account from ship date.

Expedited shipping is not available for international orders at this time.
Track your order here.

Tracking is sent via email once your order has been processed to ship. You can also find tracking for your order by logging into your website account (icon at top right screen), and finding tracking details under Orders > Recent Orders.
It is not uncommon for tracking to show that a package has been delivered, only for the package to arrive a few days after. Please allow 7 business days from marked delivery, and contact your local post office as you may be able to retrieve the package sooner.

If you are unable to locate your package, please reach out to support@purespectrumcbd.com to proceed.
We accept Visa, Mastercard, Amex, and Discover.
If you are receiving an error message please check that all information is filled out correctly and completely (addresses, zip codes, CVV codes, etc.). We recommending calling your bank before trying again, and to not attempt the transaction too many times as this may prevent you from being able to order online.
If you are still having troubles, please reach out through our online chat, via email at support@purespectrumcbd.com, or call 303-674-5759 to place your order over the phone.
Many coupon codes are limited to one use per customer. Most coupon codes cannot be combined with other sales & specials. We limit one coupon code per order.
If none of these apply to your coupon code and order, please reach out to customer service via chat, by emailing support@purespectrumcbd.com, or calling 303-674-5759.
Please make sure you are using the correct email address and password combination. You may need to reset your password by selecting "Lost your password?" on the Login Page.
If you are still having troubles, please reach out to customer service via online chat or by emailing support@purespectrumcbd.com
You can login to your account by clicking the person icon in the top right of our website, or by clicking here.
Once logged in you can:
  • Change your password
  • See recent and past orders with details and tracking information
  • View and manage subscriptions
  • Add and edit billing and shipping addresses
  • Add and edit payment methods to use for future orders
  • Pay for a failed order
For more information on our Subscribe & Save service, click here!

Find the products you want to have auto-shipped, and select the frequency under Subscribe and Save before adding to your cart. Once you have all the products you would like to receive as a subscription, proceed through checkout! You will need an account to place a subscribe and save order.
You select the frequency to ship your order- either every 2 weeks, every 1 month, or every 2 months. Your order will process on the same date each month, and ship within 1-2 business days! You can check tracking and order status in your website account by going to Subscriptions>Orders, or checking recent orders for your most recent recurring order.
All subscription orders automatically receive a 10% discount. Coupons applied to the original subscription order will not be recurring discounts. Coupons cannot be added to active subscriptions.
Click the avatar in the top right corner of the screen to access your account settings. Along the left side, select My Subscriptions to see options to change the auto-ship frequency, update payment, suspend, or cancel your subscription.
You will be notified 7 days before expiration of payment on file prompting you to update your payment method. If you do not do so, your subscription will not be processed.

You can pay for the failed subscription order in your website account by selecting Recent Orders > (locate the order) > Pay Now.
Yes! With your Heroes account you can start a subscription, to auto-ship every month receiving your Heroes discount. No additional discounts applied.
See more information and disclaimers under Terms & Conditions

Order issues must be reported within 5 business days of delivery, including damaged, incorrect, or missing products. Reach out to support@purespectrumcbd.com with any concerns! Please provide order details as well as any photographs or additional information that may be helpful.

If your package is missing a product, it may have been on backorder when you placed your order. This will be indicated below the product description, when you click to add to cart.

All available products will ship immediately, backordered products will ship separately via priority mail when back in stock. You will receive emailed shipping notices.
We are unable to accept returns on opened products due to strict guidelines for our industry.

We do not accept returns due to taste/consistency as this will vary between batches.

We accept unopened products for a full refund if returned within 30 days of purchase date. You must initiate your return with support@purespectrumcbd.com.
For inquiries regarding our Heroes program, please contact heroes@purespectrumcbd.com

Registered Nurses & Doctors, EMT, Firefighters, Police Officers, & Military (both Active and Veteran) are all eligible for our Heroes discount!

Military spouses may provide their own valid government-issued military credential.
You can submit your information to sign up for our Heroes program here!
Verification typically takes 1 business day. You will receive confirmation via email with additional information about your Heroes account.
After approval, your discount will be automatically applied at checkout. Please confirm that the discount applies correctly before completing the order.
We only allow the use of one discount per order. If you are receiving our Heroes discount but would like to use a different offer, you can proceed through checkout as a guest (log out of account), or place your order over the phone at 303-674-5759.
Yes! With your Heroes account you can start a subscription, to auto-ship every month receiving your Heroes discount. No additional discounts applied.

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