Frequently Asked Questions (FAQ)

HERE ARE SOME OF THE MOST FREQUENTLY ASKED QUESTIONS WE RECEIVE AT PURE SPECTRUM.
Don’t see the answer to your question here? Trying getting in touch with our Customer Support Team.


CBD is the abbreviation for Cannabidiol! It is one out of over 100 phytocannabinoids identified in the hemp plant.
Cannabinoids are compounds found in specific plants as well as being naturally produced in our bodies. Cannabinoids interact with our Endocannabinoid system working together to maintain and bring our bodies back to balance on a cellular-systematic level.

Phytocannabinoids are produced by plants, phyto meaning ‘plant derived’.

Endocannabinoids are produced naturally within the human body, endo meaning ‘found within’.
This is known as our master cellular system also found in animals. It’s a system similar to our nervous system and our digestive system only even on a bigger level.

The function of the ECS is to maintain and bring our body’s back to homeostasis (the body’s optimal balanced state). The ECS is like a computer’s motherboard: it communicates with and regulates all other systems to find this balance. CBD interacts with the ECS much like vitamin C to our immune system!
Marijuana contains high amounts of the compound known as THC. In accordance with the 2018 Farm Bill, hemp must contain less than 0.3% THC. Unlike THC, CBD from hemp does not cause a “high” effect.
A phytocannabinoid is a cannabinoid produced naturally by plants. Phytocannabinoid rich hemp extract describes our CBD formulation. We begin our formulation process using our THC Free Distillate, extracted from our hemp containing a high concentration of CBD along with trace amounts of other cannabinoids and terpenes.
Due to FDA guidelines we are unable to make claims about the potential benefits/side effects of using CBD. We suggest researching these topics online. If you decide to try CBD we are here to answer any questions you may have about using our products!
All of our products are verified as THC Free. CBD will not create a “high” feeling like the cannabinoid THC. All trace amounts of THC are removed during the purification process, so regularly drug-tested customers, such as professional athletes and active military, are confidently able to trust and use our products. We provide up to date 3rd party lab test results that can be found here.

We are the first and only cannabis company to partner with a governing body, being USA Weightlifting. The anti-doping agencies of the world have the strictest drug-testing, so it is vital that those professional athletes can take a trusted and high-quality CBD product.
You can find test results here by comparing the batch number on the bottom of your product packaging.

The first column is the legal limit, while the second two columns are the results from our formulation. All test results are up to date.

Additional test results available upon request.
Not only do we provide quality, 3rd party tested, THC-free products and soil-to-oil transparency, but we are the first and only cannabis company to partner with a governing body, being USA Weightlifting. The anti-doping agencies of the world have the strictest drug-testing, we provide high quality CBD these athletes can trust!

We are vertically integrated, meaning we control every aspect from genetics and planting seeds in the ground, all the way to finished goods. All of our hemp is grown on family farms here in the midwest US, to be processed, packaged and shipped from the Colorado Rockies.

Learn more about who we are and what we do here!
We use an ethanol extraction process as we find this to be cleaner and more sustainable for our scale. All formulations are intensely purified to remove any and all trace amounts of THC while keeping other terpenes and natural plant oils from degrading. An ethanol extraction process better preserves the overall cannabinoid profile.

All formulations are tested multiple times to ensure quality and potency. You can find our test results here, additional tests available upon request.
Click here to view our How-To CBD Oil Graphic

We use sustainable extraction and purification processes to extract the cannabidiol (CBD) compound from organically cultivated hemp, grown on our farms across the midwest US.

It is then mixed with a USDA certified Organic MCT carrier oil for better absorption and added benefits all the while providing a longer lasting effect.
Most customers typically start by using a CBD oil consistently each day, adding our Isolate or a topical as needed! The regular strength CBD oil 500 mg and extra strength CBD oil 1250 mg are both a great place to start!
Most customers start out using 1-2 full droppers daily, holding under the tongue for 30-60 seconds before swallowing.

CBD has a cumulative effect (the more you use it the better it is going to work - everyday use is critical - do not use it on a as needed basis) so it is important to take consistently. It can take up to a month or so of consistent use to get built up in our bodies.

Everybody processes CBD differently, so you will need to play around with serving size, frequency, and time of day to see what works best for you!

If you find that you are using more than 2 full droppers daily, it may be a more economical choice to try a larger size or higher strength CBD oil.
Black Label is our high potency line of products and currently our most concentrated CBD oils. The Black Label 2500mg and 5000mg CBD oils both contain approximately 83 mg of CBD per 1 ML serving. This is nearly twice the strength of our extra strength Pure Spectrum 1250mg and 2500 mg CBD oils, which contain approximately 42 mg of CBD per 1 ML serving.

Both Pure Spectrum and Black Label CBD oils are both formulated using only two ingredients: our phytocannabinoid rich hemp extract and MCT oil for the carrier.
Every batch will vary slightly in smell, taste, color, and texture as our formulation uses a natural plant extract. We strive to create a pure, mild flavored product as we understand not all customers enjoy the earthy taste of hemp.

Each batch is rigorously tested from raw material to finished product. You can find the batch number and expiration dates printed on the bottom of each box to compare to test results posted on our website, here.
Store upright in a cool, dry, dark place such as a cabinet. Avoid exposure to direct sunlight. If stored properly, Pure Spectrum’s cannabidiol oils have an expiration date of 18 months from the batch production date. They are intended to be used within 30-60 days once opened and will last much longer when stored as recommended.

We suggest to avoid touching the dropper to your mouth as this can encourage bacteria growth.
Make sure you are taking your CBD consistently, especially when starting out. CBD oil is most efficiently absorbed by holding under the tongue for 30-60 seconds before swallowing.

If you find that you are using 2 or more 1ml servings daily, you may want to try a higher strength formulation, either our extra strength 1250/2500mg or Black Label high potency CBD oils.

Reach out via online chat or to support@purespectrumcbd.com on more information on how to get the most out of your CBD!
Our Gummies are just another, very convenient way to get your daily serving of CBD! They work similarly to the CBD oil as both these products are taken orally.

The Gummies come in 4 delicious, all-natural flavors, conveniently pre-portioned out with 25 mg of CBD in each.

As with all CBD taken orally, it can take a few weeks or longer to build up in our bodies. Play around with serving size, time of day and frequency to find what works best for you!
Gummies are best if used within 18 months of production. To maintain freshness, store tightly sealed in a dark cabinet. Gummies are intended to be used within 30-60 days, but will not degrade in potency. Exposing the Gummies to air may cause the gummies to harden in texture.
Our Gummies are made and colored with all natural ingredients! This may cause the taste and coloration to vary slightly between batches. You can see the CBD content on our test results page shared on our website, here.
Although the Gummies may stick together in their packaging, they should be easy to separate and enjoy! Warm temperatures may cause more of this, it is recommended to keep the Gummies stored at room temperature. Please reach out to support@purespectrumcbd.com with any concerns about consistency!
Click here to view our How-To Isolate Graphic

Isolate is over 99% pure CBD and comes in powder form. It is essentially tasteless, and is measured with a small serving spoon provided with each purchase. A level scoopful is approximately 100 mg(0.1g) of CBD.

Isolate can be taken on its own simply by holding under the tongue for 30-60 seconds before swallowing, or added to food and drink! It is oil-soluble, so you can also mix with a food-grade oil of your choice to make a homemade CBD oil, or added to any of your favorite lotions/salves at home.
Hold the container flat between your palms. Apply pressure, and twist to release the lid of the container. Keep your hands still to avoid spilling the contents. The lid should twist and easily pop off!
Click here to view our How-To Lotion Graphic

Click here to view our How-To Salve Graphic

Lotions/creams are water based, where as salves are oil based. The difference mostly comes down to individual preference.

Water based lotion/creams will absorb quickly, with a soft consistency that is gentle on sensitive skin. Oil-based salves will stay on the skin longer, allowing them to be massaged thoroughly over an area.
The texture/consistency of our topicals may vary between batches as our formulation contains natural ingredients and plant extracts.

When exposed to excessive heat, salves may melt but will re-solidify with no damage to the potency or quality of ingredients. Although the firm consistency helps to avoid this, if your topical is still seemingly a bit too firm, it should soften up once scooped out of the jar and applied.
Click here to view our How-To EndoPet Graphic

The Endopet CBD oils contain the same high quality ingredients as our Pure Spectrum CBD oils, with our phytocannabinoid rich hemp extract in MCT oil. These come in various sizes and strengths from 10-17mg of CBD per 1 ML serving.

Our Chewables contain 2.5 mg of CBD, loaded with MSM and Glucosamine for joint health! These are beef flavored for additional taste appeal!
Our Endopet CBD oils come in various sizes and strengths. Like humans, each pet will process CBD differently. You can start with the suggested serving by weight, and go from there to find what will be best for your furry friend!

Cats: up to 20 lbs
Small Breed: up to 20 lbs
Medium Breed: 20-50 lbs
Large Breed: 50+ lbs
Like humans, you may need to start small and build up! You can add the CBD oil to your pets food or a treat. Although some pets love CBD oil, be careful giving it to them straight from the dropper as it is glass. Touching the dropper to your pets mouth can also encourage bacterial growth inside of the product.

If you have a particularly picky pet, you can try using our Isolate instead, as it is almost tasteless! This comes in a powder form, and is over 99% CBD with no added ingredients.
See more information and disclaimers under Terms & Conditions

We ship to many countries around the world, including Australia and the UK. We are constantly updating shipping procedures to meet ever-changing regulations! If you can select your country from our shipping drop down, we will ship! It is the customers responsibility to understand their country's laws regarding CBD.

Unfortunately, we are unable to ship to Canada at this time. We are hoping to have a solution soon!
Domestic orders are processed and shipped within 3 business days, excluding Holidays. Delivery can take 7-10 business days, though most packages arrive quicker than this!

International orders can take 3-5 business days to process as some packages may require additional documentation. Once shipped, international orders can take 3-5 weeks for delivery depending on area.
We offer free shipping for domestic orders over $100. Please select this option from the drop down menu at checkout. (Order minimum $100 after discounts applied, before shipping cost is added)

Domestic orders under $100 are a flat rate of $9 to ship. International orders are a flat rate of $22.50 to ship. Any potential customs fees are the responsibility of the buyer.
Expedited shipping is available for domestic orders only. To request expedited rates, please place your order over the phone at 303-674-5759. Additional charges may apply. Expedited delivery dates cannot be guaranteed. Weekends and holidays must also be taken into account from ship date.

Expedited shipping is not available for international orders at this time.
Track your order here.

Tracking is sent via email once your order has been processed to ship. You can also find tracking for your order by logging into your website account (icon at top right screen), and finding tracking details under Orders > Recent Orders.
It is not uncommon for tracking to show that a package has been delivered, only for the package to arrive a few days after. Please allow 7 business days from marked delivery, and contact your local post office as you may be able to retrieve the package sooner.

If you are unable to locate your package, please reach out to operations@purespectrumcbd.com to proceed.
We accept all major credit cards for online orders.

If you are receiving an error message please check that all information is filled out correctly and completely.

If you are still having trouble, please reach out on our online chat, via email at support@purespectrumcbd.com, or call 303-674-5759 to place your order over the phone.
Many coupon codes are limited to 1 use per customer. If you had an order fail using one of these coupon codes, the website will not allow it to be applied. You will need to call 303-674-5759 to place your order over the phone.
Please make sure you are using the correct email address and password combination. You may need to reset your password. If you are still having trouble, please reach out on our online chat, or via email at support@purespectrumcbd.com to reset and have a temporary password sent.

You can change your password from your website account when logged in, under Account Details.
You can click the icon of a person in a circle at the top right of our website to access your account at any time. Once logged in you can:
  • Change your password
  • See recent and past orders with details and tracking information
  • View and manage subscriptions
  • Add and edit billing and shipping addresses
  • Add and edit payment methods to use for future orders
  • Pay for a failed order
For more information on our Subscribe & Save service, click here!

Find the products you want to have auto-shipped, and select the frequency under Subscribe and Save before adding to your cart. Once you have all the products you would like to receive as a subscription, proceed through checkout! You will need an account to place a subscribe and save order.
You select the frequency to ship your order- either every 2 weeks, every 1 month, or every 2 months. Your order will process on the same date each month, and ship within 1-2 business days! You can check tracking and order status in your website account by going to Subscriptions>Orders, or checking recent orders for your most recent recurring order.
All subscription orders automatically receive a 10% discount. Coupons applied to the original subscription order will not be recurring discounts. Coupons cannot be added to active subscriptions.
Click the avatar in the top right corner of the screen to access your account settings. Along the left side, select My Subscriptions to see options to change the auto-ship frequency, update payment, suspend, or cancel your subscription.
You will be notified 7 days before expiration of payment on file prompting you to update your payment method. If you do not do so, your subscription will not be processed.

You can pay for the failed subscription order in your website account by selecting Recent Orders > (locate the order) > Pay Now.
Yes! With your Heroes account you can start a subscription, to auto-ship every month receiving your Heroes discount. No additional discounts applied.
See more information and disclaimers under Terms & Conditions

Order issues must be reported within 5 business days of delivery, including damaged, incorrect, or missing products. Reach out to operations@purespectrumcbd.com with any concerns! Please provide order details as well as any photographs or additional information that may be helpful.

If your package is missing a product, it may have been on backorder when you placed your order. This will be indicated below the product description, when you click to add to cart.

All available products will ship immediately, backordered products will ship separately via priority mail when back in stock. You will receive emailed shipping notices.
We are unable to accept returns on opened products due to strict guidelines for our industry.

We do not accept returns due to taste/consistency as this will vary between batches.

We accept unopened products for a full refund if returned within 30 days of purchase date. You must initiate your return with operations@purespectrumcbd.com.
For inquiries regarding our Heroes program, please contact heroes@purespectrumcbd.com

Registered Nurses & Doctors, EMT, Firefighters, Police Officers, & Military (both Active and Veteran) are all eligible for our Heroes discount!

Military spouses may provide their own valid government-issued military credential.
You can submit your information to sign up for our Heroes program here!
Verification typically takes 1 business day. You will receive confirmation via email with additional information about your Heroes account.
After approval, your discount will be automatically applied at checkout. Please confirm that the discount applies correctly before completing the order.
We only allow the use of one discount per order. If you are receiving our Heroes discount but would like to use a different offer, you can proceed through checkout as a guest (log out of account), or place your order over the phone at 303-674-5759.
Yes! With your Heroes account you can start a subscription, to auto-ship every month receiving your Heroes discount. No additional discounts applied.

  • Cannabidiol Oil 1250mg

    $59.88 USD or subscribe and save 10%
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  • Pure Spectrum Gummies – 30 count

    $44.88 USD or subscribe and save 10%
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  • Recover: High Concentration Salve

    $52.88 USD or subscribe and save 10%
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